RETURN POLICY

Thank you for shopping with us! We want to ensure your satisfaction with every purchase. Please review our return policy below:

1. Return Eligibility:
- Items must be unused, unworn, and in their original condition.
- All tags, packaging, and accessories must be intact.

2. Timeframe:
- You have 30 days from the date of delivery to initiate a return.

3. Initiating a Return:
- Contact our customer service team at alisleather@gmail.com to request a return authorization.
- Provide your order number, reason for return, and any relevant details.

4. Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or there was an error in the order.

5. Refund Process:
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method.

6. Exchanges:
- Unfortunately, we do not offer direct exchanges. If you need a different size or style, please place a new order and return the original item.

7. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately for assistance.

8. Custom Orders:
- Customized or personalized items may have limited return eligibility. Contact us for details.

9. Refund Timing:
- Refunds are typically processed within 7 business days after receiving the returned item.

10. Contact Information:
- For any questions or concerns, reach out to our customer service team at alisleather@gmail.com.

Please note that failing to comply with the return policy may result in delays or refusal of your return. We appreciate your understanding and thank you for choosing Ali's Leather for your leather needs!